Shipping policy

Effective Date: September 2026

At Sparkles Organic Touch Cosmetics Private Limited, we aim to make your shopping experience simple, convenient and reliable. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Coverage

We currently offer Pan-India delivery.

Orders can be delivered to serviceable residential and commercial addresses across India through our logistics and courier partners.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Processing may take longer during:

Sales and promotional periods
Festive seasons
High-order-volume periods
Unforeseen operational circumstances

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier serviceability.

Delivery timelines are estimates and may vary due to:

Delivery location
Courier availability
Weather conditions
Public holidays
Transportation delays
Incorrect or incomplete address information
Other circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the order value, delivery location and promotional offers.

Any free-shipping offer will be subject to the terms displayed on the website at the time of purchase.

5. Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and serviceable locations.

COD availability may depend on:

Delivery PIN code
Order value
Courier availability
Other applicable order conditions

If COD is unavailable for your location, an online payment method may be required.

6. Order Tracking

Once your order has been dispatched, we may provide tracking information through your registered contact details.

You can use the tracking information to monitor your shipment through the relevant courier partner.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information, including:

Full name
Complete delivery address
PIN code
Active phone number

If an order is returned because of an incorrect or incomplete address, unavailable recipient, repeated delivery failure or refusal to accept the package, additional shipping charges may apply for re-shipment, where applicable.

8. Delayed Deliveries

While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur.

If your order is delayed, please contact us with your order number so our team can check the shipment status.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, please take photographs or a video of the package before opening it, whenever possible.

If the product inside is damaged, contact us within 48 hours of delivery.

Please refer to our Refund & Return Policy for information about damaged or incorrect products.