Privacy policy

Effective Date: September 2026

At Sparkles Organic Touch Cosmetics Private Limited (“Sparkles Organic Touch”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, create an account, or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Account login information

Order & Transaction Information

Products purchased
Order details and order history
Payment status
Billing and shipping information

We do not store your complete credit/debit card details. Payments are processed through third-party payment providers using their secure payment systems.

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Website pages visited
Referring website
Approximate usage and interaction information

Cookies & Similar Technologies

Our Shopify store may use cookies, pixels and similar technologies to:

Keep your shopping cart and preferences active
Improve website functionality
Understand website traffic and usage
Provide relevant advertising
Measure marketing and advertising performance

You can manage cookies through your browser settings, although disabling certain cookies may affect some website functionality.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments
Arrange product delivery
Send order confirmations and shipping updates
Provide customer support
Manage your customer account
Respond to enquiries
Improve our products, services and website
Detect and prevent fraud or unauthorized activity
Maintain website security
Send promotional communications where you have provided appropriate consent
Measure and improve our advertising and marketing campaigns
Comply with applicable legal and regulatory requirements

3. How We Share Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers who help us operate our business, including:

Shopify – for hosting and operating our online store
Payment providers – to securely process payments
Courier and logistics partners – to deliver your orders
Email, communication and customer-support providers
Analytics and advertising platforms, where applicable
Professional advisers or service providers, where necessary
Government authorities or law-enforcement agencies, where required by applicable law

These parties may only receive information necessary to perform their relevant services or fulfill legal obligations.

4. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform through which we sell our products and process customer orders.

Shopify may process information in accordance with its own privacy practices and policies. Information submitted through our store may therefore be processed by Shopify and its relevant service providers.

5. Marketing & Advertising

With appropriate consent or where otherwise permitted by applicable law, we may use your information and cookies to provide promotional communications and measure advertising performance.

This may include technologies or services provided by platforms such as:

Google
Meta
Shopify
Email and marketing service providers

You can opt out of promotional emails by using the unsubscribe link included in those communications or by contacting us.

6. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

Completing orders
Providing customer support
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Meeting legal, tax and accounting requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent for marketing communications
Object to or restrict certain processing
Request information about how your data is used

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website and products are intended for a general audience. We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.

The updated version will be posted on this page with a revised Effective Date.