Refund policy

Last Updated: September 2026

At Sparkles Organic Touch Cosmetics Private Limited, we are committed to providing you with quality beauty and personal care products. If you receive a product that is damaged, incorrect, or incomplete, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

You received the wrong product.
The product was damaged during delivery.
Your order contains missing items.

Return Request Period

Please contact us within 48 hours of delivery to report any issue.

To process your request, you may be required to provide:

Order number
Clear photographs of the product
Unboxing video, if available
Photographs of the packaging and shipping label
A brief description of the issue

Requests submitted after the specified period may not be eligible for return or replacement.

2. Non-Returnable Products

For hygiene, safety and product-quality reasons, the following products are generally not eligible for return once opened or used:

Opened products
Used products
Personal care and cosmetic products
Products damaged after delivery due to improper handling or storage

We recommend checking your order immediately after delivery.

3. Return & Replacement Process

If you receive an incorrect, damaged or incomplete order:

Step 1: Contact us at info@sparklesorganictouch.com within 48 hours of delivery.

Step 2: Share your order number, issue details and required photographs/videos.

Step 3: Our team will review your request, generally within 2–3 business days.

Step 4: If approved, we may arrange a return pickup or provide further instructions.

Step 5: Depending on the circumstances, we may provide a replacement or refund.

Return approval is subject to verification of the reported issue.

4. Refunds

Once your return/refund is approved, the refund will generally be processed within 5–7 business days.

Where applicable, the refund will be credited to the original payment method used for the order.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer or payment service provider.

5. Replacement

For eligible cases involving damaged, incorrect or missing products, Sparkles Organic Touch may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

If the same product is unavailable, an alternative resolution may be offered.

6. Damaged Products

If your package appears damaged at the time of delivery, please take photographs/videos of the package before opening it whenever possible.

If the product is damaged inside the package, contact us within 48 hours of delivery with supporting evidence.

7. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Our team will verify the order and provide an appropriate resolution.

8. Return Shipping

For approved returns caused by an incorrect, damaged or incomplete order, return/pickup arrangements may be provided by Sparkles Organic Touch, depending on the case.

Returns requested for reasons outside our approved return conditions may not be accepted.

9. Late or Missing Refunds

If your refund has been approved but you have not received it:

Check your bank account or payment account.
Contact your bank or payment provider.
Allow additional processing time where applicable.
If you still cannot locate the refund, contact us at info@sparklesorganictouch.com with your order details.