At Sparkels Organic Touch Cosmetics Private Limited, we strive to provide our customers with products of the highest quality and standards. We understand that situations may arise that require refunds or cancellations. Please review the information below to understand our approach to refunds and cancellations.
Refund Policy
We take hygiene seriously and therefore do not offer refunds or exchanges for opened products. However, we acknowledge that certain circumstances may require special attention.
We offer replacements on a case-by-case basis, with our utmost commitment to ensuring our customers' satisfaction.
Valid Reasons for Refund
- Damage: If the product you receive is damaged, please notify us within 7 working days from the date of receipt. We will assess the situation and, if approved, provide you with a replacement promptly.
- Leakage: In the event of leakage, report the issue within 7 working days from the date of receipt. We will promptly address the matter and replace the damaged product.
- Missing Product(s): If your order is incomplete and products are missing, inform us within 7 working days from the date of delivery. We will investigate the matter and dispatch the missing items promptly.
- Wrong Delivery: If you receive the wrong product(s), notify us within 7 working days. We will take all necessary steps to correct the error and ensure you receive the correct product.
Reporting Procedure
All claims for deficiencies, damages, leakage, missing products, or wrong deliveries must be reported to our customer service team at info@sparklesorganictouch.com upon receipt of delivery.
We recommend including all relevant information, such as your order number, a description of the issue, and clear pictures if possible.
Cancellation Policy
Once an order is successfully placed through www.sparklesorganictouch.com, it cannot be cancelled, and no refunds will be processed. We encourage customers to review their orders carefully before confirming the purchase.
Contact Us
If you have any further feedback regarding our refund and cancellation policies, please feel free to contact us at info@sparklesorganictouch.com.
Our customer service team is here to assist you and provide any necessary information or clarification.
Copyright Notice
We appreciate your understanding and cooperation with our refund and cancellation policies. At Sparkels Organic Touch Cosmetics Private Limited, we are dedicated to ensuring a positive and satisfying shopping experience for our valued customers. Thank you for choosing Sparkels Organic Touch Cosmetics Private Limited for your haircare needs.